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Got questions? Let's clear up your doubts; here are the most frequently asked questions to solve your queries.

Q: Who needs sunscreen?

Everyone regardless of age, gender or race. Sunscreen use can help prevent skin damage by protecting you from the sun’s harmful ultraviolet rays.

Q: When should I use sunscreen?

Ideally everyday, indoors & outdoors. The sun emits harmful UV rays year-round. Even on cloudy days, up to 80 percent of the sun’s harmful UV rays can penetrate your skin. Snow, sand and water increase the need for sunscreen because they reflect the sun’s rays.

Q: How much sunscreen should I apply?

To obtain the intended protection, you must follow the manufacturers’ instructions for use and application. Therefore, always apply the amount of sunscreen indicated on the label and re-apply frequently. Remember the easily forgotten areas: tops of ears, behind knees, ankles, feet and eyelids. Regardless of which sunscreen you choose, be sure to apply it generously to achieve the UV protection indicated on the product label.

Q: How often should I apply sunscreen?

Sunscreen should be re-applied frequently to maintain protection, especially after perspiring, swimming or towelling. You should always follow the manufacturers’ instructions for use, application and re-application. The frequency of re-application should correspond to how and when the product is being used, for example, when exposed to direct sunlight, on the beach, when swimming, doing sports, etc.

Q: Will using sunscreen limit the amount of vitamin D I get?

Using sunscreen may decrease your skin’s production of vitamin D. i) If you are concerned that you are not getting enough vitamin D, you should discuss your options for getting vitamin D with your doctor. ii) Many people can get the vitamin D they need from foods and/or vitamin supplements. This approach gives you the vitamin D you need without increasing your risk for skin cancer.

Q: Can I use sunscreen to stay in the sun longer?

Sunscreen products should not be used as a means to stay in the sun for prolonged periods. Overexposure to the sun can be harmful and the use of sunscreen is just one part of ‘sun safe’ behaviour.

Q: What is SPF?

‘SPF’ stands for ‘Sun Protection Factor’ which is the ratio of minimum erythemal dose on skin protected by a sunscreen product to the minimum erythemal dose on the same unprotected skin. SPF is more accurately the sun burn protection factor, as it primarily shows the level of protection against UVB, not the protection against UVA. SPFs are rated on a scale of 10-50+ based on the level of protection they offer. Sun protection products are generally divided into the following four protection classes, termed as Low, Moderate, High and Very High, based on the level of their SPF label claims.

Label SPF Protection Class
10 Low Protection
15, 20, 25 Medium Protection
30, 40,50 High Protection
50+ Very High Protection

Q: Which SPF number is right for me?

The higher the number, the greater the protection. But do not think of the SPF number as a mathematical formula indicating multiples of the amount of time you could stay out in the sun without sunscreen before you burn. Choose an SPF that suits your skin. A sunscreen that offers the following helps to protect your skin from sunburn, early skin aging and skin cancer:
· Broad-spectrum protection (protects against UVA and UVB rays)
· SPF 10 or higher
· UVA PF (PA +/ ++/ +++/ ++++) ·Water resistance (40 minutes/ 80 minutes)

However, sunscreen alone cannot fully protect you. In addition to wearing sunscreen, dermatologists recommend taking the following steps to protect your skin:
· Seek shade when appropriate, remembering that the sun’s rays are strongest between 11 am - 3 pm.
· Dress to protect yourself from the sun by wearing loose-fitting clothing and a wide brimmed hat with a good pair of sunglasses, when possible.
· Use extra caution near water, snow and sand as they reflect the damaging rays of the sun, which can increase your chance of sunburn.
· Get vitamin D safely through a healthy diet that may include vitamin supplements.
· Keep babies and young children out of direct sunlight.
· Avoid tanning beds.

Q: What are UVA and UVB radiations?

Ultra Violet (UV) radiation from the sun is transmitted in three wavelengths – UVA (wavelength range from 320 nm to 400 nm), UVB (290 nm to 320 nm) and UVC (100 to 280 nm). UVC does not penetrate the earth’s atmosphere, so we only need to protect against UVA and UVB.

UVA irradiation is associated with skin aging. UVA affects the elastin in the skin and leads to wrinkles and sun-induced skin aging (for example coarse wrinkles, leathery skin and brown pigmentation), as well as skin cancer. UVA can penetrate window glass and penetrates the skin more deeply than UVB. UVA protection in a sunscreen will help defend the skin against photo aging and potentially skin cancer.

UVB rays are mostly responsible for sunburns and have strong links to malignant melanoma and basal cell carcinoma risk (types of skin cancer)."

Q: What is PA and how is it rated?

"PA stands for 'Protection Grade of UVA'. It is a rating system that indicates the level of protection a sunscreen offers against UVA (Ultraviolet A) radiation, which can contribute to skin aging, wrinkling, and other long-term skin damage. The PA rating is often accompanied by plus signs (+). More plus signs indicate higher levels of UVA protection. For example: PA+ indicates some UVA protection. PA++ provides moderate UVA protection. PA+++ or PA++++ offers high to very high UVA protection. When choosing a sunscreen, it's important to consider both UVA and UVB protection. UVA protection helps prevent premature aging and skin damage, while UVB protection shields against sunburn. Therefore, in addition to looking for a high SPF (Sun Protection Factor) for UVB protection, you should also check the PA rating to ensure adequate UVA protection."

Q: Why is UVA protection factor labelling important?

When compared to UVB, UVA is less dangerous but its penetration is deeper than UVB and sometimes its higher dose induces photo toxicity with or without exogenous sensitizers present in the blood. Thus, to avoid a phototoxic dose of UVA, a protectant should be applied on the skin. Therefore, UVA PF labelling is important.

Q: What is the UVA rating system?

When you buy sunscreen containing UVA protection, you may notice a PA+/ ++/ +++/ ++++ rating on the packaging. The PA ranging from + to ++++ indicates the level of protection from UVA radiation.

Q: What is a tan?

The dark pigment that gives the skin its natural colour is called melanin. Melanin is made in the skin by pigment cells called melanocytes. After our skin has been exposed to sunlight the melanocytes produce more melanin in attempt to absorb further UV radiation, and so the skin becomes darker. A tan is actually a sign that the skin has been damaged and is trying to protect itself.

Q: Does using a high SPF sunscreen mean I won't get a tan?

No, you can still get a tan while wearing a high factor SPF. Wearing sunscreen will lower your risk of skin damage.

Q: What are organic and inorganic filters?

Organic filters absorb harmful UV radiation and convert to give this energy back out as infrared. These are sometimes known as ‘absorbers’, or ‘chemical’ sunscreens. Note that organic filters does not mean ‘organic’ in the environmental sense. Inorganic filters (also known as ‘physical’, ‘natural’, ‘reflective’, ‘zinc’) contain titanium dioxide or zinc oxide, which reflect UV radiation away from the skin. It can be helpful to think of organic filters as sponges, mopping up the UV radiation, and inorganic filters as mirrors, bouncing UV radiation straight off the skin.

Q: Should I read the information on the label to choose the appropriate product and apply it correctly?

Always read the label and choose the most appropriate product based on your skin sensitivity and the conditions under which you will be exposed to the sun. UV ray intensity will depend on the time of day, your geographical location and the weather.

Q. Payment Policy

We accept online orders through COD or Prepaid. For Prepaid orders, we accept Visa, Master Card & American Express Debit and Credit Cards. We also have payment wallets integrated.

Please note for Visa and Master Card, you will be required to submit your 16 digit card number, card expiry date, and a 3 digit CVV Number (on the back of your card) when you make an online transaction using your Credit or Debit Card. For American Express cards, you will be required to submit your 15-digit card number and 4 digit code.

If the amount has been deducted from your account, but you haven’t received a confirmation from us, you can reach out to our customer care team on1800-203-5544 and provide the following information:

1. Transaction Ref Number

2. Registered Email ID and Phone Number from which order was placed

3. Date & Time of Transaction

Q. What is our shipping policy?

The shipping charges are mentioned at the time of checkout.

Once your order has been confirmed, you will receive an email and SMS regarding order confirmation.

Once your order is dispatched, you will receive the tracking number and tracking link.
The estimated time of delivery may vary from state to state. Working days are Monday – Friday and we will try our best to furnish all orders within 4-7 working days.

If you are ordering products during a sale event, delivery may be delayed.

Partially Shipped orders are completely normal. Rest assured you will have to pay for the order in parts your received if opted for COD.

You can also track the status of your order on the Track My Order Page or by logging into your account.

Q. What is our delivery policy?

To ensure safety and hygiene of all our customers and our staff, there may be delays in delivery. We take extreme precaution on the safety of the products, while manufacturing, packing, and dispatching them.

COD option is available for all orders subject to promotions and offers.

If the shipments is damaged or tampered with, please do not accept it and inform our customer care immediately.

If the order is marked as delivered and you haven’t received the order, please inform our customer care team within 24hrs. We request you to give us 3 working days to investigate and resolve your query.

For all claims regarding shortage, damage, wrong product received, please inform our customer care team within 24hrs of receiving the order and we will resolve your query in 2-3 working days.

We are not responsible for damages and misplacement post-delivery.

We reserve the right to pause deliveries to any part of the country at any time and will inform you of the same. We advise you to enter your Pin Code correctly at the time of placing the order.

You can also track the status of your order on the Track My Order Page or by logging into your account.

Q. What is our cancellation policy?

Orders once ‘fulfilled’ or dispatched are not eligible for cancellation. If you wish to cancel your order before it is ‘fulfilled’, please log in to your account to check the status of the same and action cancellation if available. You can also contact our customer care if you have difficulty in the same.

Q. What is our return & exchange policy?

Our Products are non-returnable and non-exchangeable due to hygiene reasons.

In case you would want a refund / replacement of your product, please contact our customer care within 24hrs of receiving the order. The agent may ask for subsequent proof such as images of the product, packaging, and invoice. We request you to provide us 3 working days to investigate the matter.

You will be eligible for a full refund or replacement without incurring any charges if:

Products are missing from your order

Products are Damaged / Leaking
Wrong Product Received
Expired Product Received
Replacement / Refund will not be processed if:
The product is tampered with.
Invoice copy is missing.
Batch Number, Manufacturing Date, MRP is tampered with.
If it’s without original packaging.
If query is not raised within 24hrs of receiving the product.
Allergic reactions due to product usage – we recommend you do a small patch test before usage and go through the ingredient list on the product page in detail before placing an order.

Q. What is our refund policy?

We may ask for some proof before initiating a refund.

Prepaid orders will take 5-7 business days for the refund to reflect in your account. You will receive a SMS and Email when the refund has been initiated and you may follow the link on the email to track your refund status.

COD orders will be refunded via bank transfers and may take 15 business days to reflect in your account.

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